*Delivery and Returns Information

Delivery Information

Please be aware: Due to a national shortage of delivery drivers, some companies may take longer than advertised to deliver your goods.

Fusion Fixings offer delivery services to all UK Mainland destinations - For orders outside of the UK Mainland i.e. Channel Islands, Isle of Wight, Scottish Islands, Isle of Man, Scottish Highlands, Isles of Scilly, Northern Ireland etc. will incur an additional charge to cover the costs of posting.

Orders that are received before 12pm Mon – Fri will usually be dispatched that day but can take up to 48 hours depending on the volumes of orders received.

In some cases, orders may take longer than this to dispatch as some items on our website are held at the supplier's warehouse.

In most cases, you will receive your order within 3 – 5 working days of placing the order.

If you have paid for an Express delivery then you should expect to receive your order within 24 – 48 hours of ordering. Orders must be placed before 12pm in order to facilitate an Express service. This does not include weekends. For example if you order an Express service on a Friday before 12pm, your order should arrive on the following Monday/Tuesday.

We do not offer Express delivery to any location outside of England and Wales.

DPD will attempt delivery up to 3 times, after which the goods will be returned to us at a set fee of £10.00 + vat which will be passed back to the customer in the event that this should occur.

(N.B) Even though we use a plethora of couriers please be aware that without exception, Saturday and Sunday are not considered to be working days.

Large/bulky orders such as pallets or large machinery will incur an additional surcharge due to weight and size.

If your order does not meet the requirements of our normal postal services you will need to email/phone us in order to process your order.

Retail:

Our retail shop and working hours are from 8am – 4:30pm Monday to Thursday and 8am - 12pm on Friday.  All orders will be dispatched within this time frame.

*Free Delivery:

Orders over £50.00 (+VAT, maximum weight 10kg), based in the UK (Excluding: the Channel Islands, Isle of Wight, Scottish Islands, Isle of Man, Scottish Highlands, Isles of Scilly, Northern Ireland), up to a maximum weight of 10kg delivered by Hermes within 5 working days.

Free delivery will not be available for Clearance Items: Einhell Bench-type Circular Saw TC-TS 2025/2 U and Trend KWJ900 Kitchen Worktop Jig 900mm

Returns and Refunds

We will always try our best to help.

Unfortunately, due to the costs involved, we have to be strict with our returns policy. This helps us maintain our online reputation for being cost-effective and efficient. 

Upon returning an item purchased from us you must provide as much information about your problem as possible.

All purchases are subject to a 14-day money-back guarantee as long as your product is in an original and resalable condition, accompanied by its full, original and undamaged packing. If there is a legitimate reason as to why you're returning the item, such as a manufacturer's fault, we will try our best to help you.

  • No refunds will be issued for items costing less than £10 excluding VAT and delivery.
  • Unwanted items must be sent back to us at your cost, we'll also deduct our postage costs from your refund.
  • The management reserve the right to charge a 20% restocking fee for goods on special order.

To process your return quickly please see our returns form here

For more information please contact us here or phone us directly at 01803 522552.